Terms of service
Welcome to the Ranfer Group Online Shop. This website is owned and operated by the Ranfer Group, a company registered and operating in Colombo, Sri Lanka.
Throughout this website, the terms “we,” “us,” and “our” refer to the Ranfer Group, its holding company, and any of its affiliated companies. “You” and “your” refer to any person accessing and/or using this website.
Your access to and use of this website (www.ranfer.com) is subject exclusively to these Terms and Conditions. We recommend reading them carefully before continuing to use the website. By accessing or using any part of this website:
a) You agree to be bound by these Terms and Conditions, including any updates or changes; and
b) You confirm that you are of the legal age of majority in your country of residence, and where applicable, you have given consent for any minor dependents to use this website.
By using this website, you agree to the terms outlined herein. If you would like a copy of the Terms and Conditions emailed to you, please contact us at ranfer@ranfer.com, and a member of our Customer Care team will assist you.
Secure Transactions:
At Ranfer Group, we are committed to offering a secure and seamless online shopping experience. We may collect and store personal information you submit via the website or through cookies, which may be used in accordance with applicable laws to improve user experience, administer the site, send communications, or fulfill legal obligations. For full details, please refer to our Privacy Policy.
All financial transactions on this website are processed through trusted third-party payment service providers. We share information with them only to the extent necessary to process your payment and resolve any related issues.
You are responsible for keeping your user credentials secure. Please review our Privacy Policy for further information. We reserve the right to update the Privacy Policy without prior notice.
For inquiries, contact us at ranfer@ranfer.com.
Accuracy, Timeliness, and Completeness of Information:
While we strive for accuracy, the content on this website may not always be up-to-date or complete. Information is provided for general purposes only, and reliance on this content is at your own risk.
Prices and Payment:
Prices are listed in USD with options to view prices in local currencies. Additional charges such as customs duties or taxes may apply depending on your country’s regulations and are the customer's responsibility.
All product details, prices, and availability are subject to change without notice.
We use advanced security technology to protect your credit card information. All transactions are processed securely through our site under https://ranfer.com. Offline payments or sharing of credit card details outside our secure gateway is not permitted. All credit card payments will appear as charged by the Ranfer Group.
Delivery:
We strive to meet delivery timelines as outlined in our Delivery Policy. However, since we use Aramex (a third-party courier), delays beyond our control may occur.
Communication & Marketing:
By providing your contact details, you consent to receive updates and promotional content from Ranfer Group. If you prefer not to receive marketing emails, you may unsubscribe at any time by emailing ranfer@ranfer.com with “REMOVE” in the subject line.
Out of Stock Items:
Product availability is not guaranteed. In the event an item is unavailable, we will notify you within two working days with options for refund or replacement.
Returns, Refunds & Cancellations:
Please refer to our Return Policy page for complete details.
Warranty and Disclaimer:
This website and products are provided “as is” without any express or implied warranties. We do not guarantee uninterrupted access, accuracy, or that the website will be virus-free. The Ranfer Group and its affiliates will not be liable for any loss or damages arising from use of the website or products.
Expiration of Products:
All products are shipped with clear expiration dates and a minimum of 6 months' shelf life from the date of delivery.
Medical Disclaimer:
We strongly advise consulting a healthcare professional for persistent conditions, pregnancy, or allergies. Our content is not intended to diagnose or treat any medical condition. We disclaim all liability related to misuse of our products.
Third-Party Links Disclaimer:
This website may link to external sites. We are not responsible for their content or accuracy.
Limitation of Liability:
Ranfer Group and its affiliates are not liable for any direct or indirect damages resulting from the use of our website or products. This includes loss of data, profits, or opportunities.
General Terms:
We reserve the right to update or change these Terms and Conditions at any time without notice. We also reserve the right to refuse service to any individual or company at our discretion.
All user-generated content (reviews, feedback, etc.) must not be unlawful or offensive. By submitting such content, you grant us the right to use and manage it without restriction.
By using our website, you accept electronic communication (via email or website postings) as legally binding. All content on this website is owned or licensed by the Ranfer Group and may not be reproduced without permission.
If any part of these Terms is found to be invalid, the remainder shall continue to be enforceable.
These Terms constitute the entire agreement between you and Ranfer Group regarding the use of our services. You agree to indemnify us against any claims arising from violations of these Terms.
Ownership of products transfers to you upon receipt of full payment.
